About the Role
We are seeking a Service Designer
to play a key role in designing and enhancing technology services. In this role, you will scope and document new services, ensure no duplication of existing offerings, and support smooth service transitions for projects. You’ll also contribute to continuous improvement, enhancing service quality, stakeholder engagement, customer satisfaction, and operational efficiency.
Key Responsibilities
- Analyse and assess whether new services overlap with existing offerings.
- Collaborate with cross-functional teams to develop detailed Service Design documentation.
- Map customer request journeys and create service blueprints.
- Facilitate workshops and co-design sessions with stakeholders.
- Monitor service performance metrics and user satisfaction, recommending improvements.
- Support prototyping, testing, and rollout of service enhancements.
- Strong analytical thinking and problem-solving skills.
- Effective communicator with the ability to work collaboratively across teams.
- Attention to detail in research, documentation, and analysis.
- Basic understanding of user research, ITIL best practices, and service management tools (ServiceNow experience desirable).
- Adaptable, creative, and driven by an improvement mindset.
- Basic project management knowledge.
- Familiarity with design and analytical tools.
- Empathy for end users and a customer-first approach.
- Contribute to the design of services that directly improve user and customer experience.
- Work in a collaborative and supportive environment.
- Opportunity to develop skills in service design, service management, and continuous improvement.
If you have a passion for improving services and want to make a measurable impact, we’d love to hear from you.
