Senior EUC Engineer has to do design, manage, and continuously improve our end-user computing environment across our support office and retail network.
You will support local business teams while contributing across the broader Asia Pacific region. This role focuses on platform management, automation, patching, lifecycle governance, and technical escalations within a large enterprise environment. Participation in a 24/7 on-call roster is required.
Key Responsibilities
- Manage application packaging and deployment tools, as well as Golden Images, across multiple platforms including SOTI, SCCM, BigFix, and Intune.
- Oversee patching cycles, security baselines, and fleet-wide update compliance
- Test and validate hardware, driver packs, BIOS updates, and manage lifecycle planning
- Drive automation initiatives using PowerShell scripting, backend tools, and self-service solutions.
- Build reporting dashboards and analyse device performance trends
- Lead troubleshooting and root cause analysis to improve fleet stability
- Strong communication skills and the ability to engage both technical and business stakeholders
- A collaborative mindset across technology and regional teams
- Analytical thinking and data-driven decision-making
- Accountability, follow-through, and a commitment to safety and compliance
