Working closely with technical specialists, business stakeholders and external partners, you will support Salesforce implementation activities before transitioning into day-to-day platform administration. The role will suit someone with a hands-on approach to CRM systems, strong problem-solving skills and an interest in improving business processes through technology.
Key Responsibilities:
- Administer and configure Salesforce, including user access, permissions, objects, fields, page layouts and platform settings.
- Build and maintain Salesforce Flows, validation rules, reports, dashboards and other declarative functionality.
- Translate business requirements into practical system configurations and enhancements, working with technical leads and implementation partners.
- Support system testing, user acceptance testing, defect resolution and controlled releases.
- Assist with data migration, cleansing, imports, validation and reconciliation to maintain data quality.
- Provide day-to-day Salesforce administration and user support, investigating issues and coordinating technical escalations.
- Maintain system documentation, configuration records and user guides, supporting training and platform adoption.
- Identify opportunities to improve workflows, automate manual processes and enhance system performance and usability.
You will ideally bring:
- Experience administering Salesforce or a comparable CRM or business application.
- Knowledge of system configuration, user access, reporting and workflow automation.
- Experience with testing, documentation, data management and change processes.
- Strong analytical, troubleshooting and communication skills.
- An understanding of data quality, privacy and information security.
- A collaborative approach, with the ability to work independently and escalate complex technical issues when required.
The Opportunity Join a collaborative team where you can contribute to business systems improvement, develop your Salesforce expertise and take ownership of the platform's ongoing administration.
A relevant IT or business systems qualification is advantageous. The successful candidate must have the right to work in Australia and be willing to complete a satisfactory National Police Check, with additional screening where applicable.
