We are currently seeking a graduate Applications Support Officer to support our client's Applications Team within their Information Technology Services function.
This is an excellent opportunity for a recent IT or Information Systems graduate to build hands-on experience in application support, user access management, service desk operations, documentation and business systems while developing a strong understanding of local government technology environments.
About the Role
Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation.
A key focus of the role will be supporting the administration of the Simplex property and rating system, maintaining accurate records and assisting with the triage and resolution of application-related support requests.
Key Responsibilities
- Assist with the administration and support of business applications and ticketing systems.
- Process and maintain user access requests in line with security and approval requirements.
- Create, modify, review and deactivate user accounts.
- Monitor, triage, categorise and assign application support tickets.
- Provide first-level support and resolve routine application issues where appropriate.
- Escalate complex issues to senior team members and vendors.
- Assist with testing and validation of application changes, upgrades and enhancements.
- Develop and maintain user guides, procedures, knowledge articles and support documentation.
- Document business processes, system configurations and support procedures.
- Conduct research into application functionality, best practices and emerging technologies.
- Assist with analysis and research to support business improvements and Applications Team initiatives.
- Information Technology
- Information Systems
- Business Information Systems
- or a related discipline.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational skills.
- Analytical and problem-solving abilities.
- A customer-focused approach with strong interpersonal skills.
- The ability to work collaboratively within a team.
- Proficiency in Microsoft Office applications.
- Exposure to enterprise business applications or local government systems.
- Understanding of IT Service Management principles or ticketing systems.
- Experience developing documentation or process maps.
- Knowledge of user access management and information security principles.
