About the role:
Skills and technologies:
- Proven experience in IT service delivery, with approximately 5+ years in a similar service desk or infrastructure support role.
- Strong working knowledge of core Microsoft technologies, including Microsoft 365, Active Directory (ADX), Intune/MDM, Azure, and Windows 10/11 environments.
- Experience supporting infrastructure platforms such as VMware and Veeam, with exposure to backup and recovery processes.
- Practical understanding of IT service management frameworks and tools (e.g. ServiceNow, ITIL), including incident, request, and problem management.
- Solid understanding of networking fundamentals, including WAN/LAN, switching and routing (CISCO), wireless, firewalls, and end-user connectivity.
- Experience working in cloud and hybrid environments, supporting day-to-day operational requirements.
- Experience supporting mobile device management, including MDM configuration and multi-factor authentication (MFA).
- Ability to contribute to problem resolution and continuous improvement, including root cause analysis, system enhancements, user support, and exposure to project-based work; relevant certifications (e.g. Microsoft, Cisco CCNA, ITIL) desirable.
