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About the Role
This hands-on role is critical in ensuring IT technology across the organisation is supported efficiently and effectively. You’ll provide high-level technical support, deliver outstanding customer service, and manage end-user computing (EUC) assets across multiple regions.

This is an onsite role based in Rowville , providing local support to executives and business teams, while assisting remote teams across Australia, New Zealand, and other Asia Pacific locations.

Key Responsibilities:

• Provide advanced technical support for EUC devices and applications across Windows, macOS/iOS, and specialised devices (Zebra scanners, RF guns).
• Manage the end-to-end lifecycle of EUC assets: deployment, configuration, patching, and decommissioning.
• Administer tools such as ServiceNow, Microsoft Intune, SCCM, BigFix, and SOTI MobiControl .
• Maintain Active Directory and Office 365 environments, including user administration and security policies.
• Support collaboration tools (Microsoft Teams, Outlook) and cloud-based telephony solutions (RingCentral).
• Ensure compliance with IT standards and asset management policies.
• Provide timely updates and documentation for processes, workflows, and knowledge bases.

• Proven experience in IT support roles with strong troubleshooting skills across multi-platform environments.
• Advanced knowledge of Intune, SCCM, BigFix , and mobile device management tools.
• Strong experience with Active Directory , Windows OS, and Microsoft 365 services.
• Excellent communication skills with the ability to engage non-technical stakeholders.
• Strong organisational skills to manage multiple priorities in a fast-paced environment.

• Exposure to automation for proactive issue detection.
• Intermediate networking knowledge.
• Experience in vendor management and escalations.

• Relevant IT qualifications.
• Australian or New Zealand citizenship.