The Role
This role is perfect for someone who thrives on problem-solving, enjoys engaging with users, and is passionate about maintaining and improving end-user technology environments.
What You’ll Be Doing:
- Provide third-level support for technical and process issues related to end-user devices and software
- Maintain and manage hardware and software used by end users, including purchasing, configuration, deployment, and decommissioning
- Support tools and technologies such as Microsoft Intune, MECM, Azure Virtual Desktop, and VMWare
- Conduct regular patching, system upgrades, and software packaging
- Assist in defining the roadmap for end-user computing devices and software
- Train and support first and second-level support teams when required
- Deliver outstanding customer service with a strong focus on communication and prioritisation
✔️ Proven experience with Microsoft MECM / Intune / Azure
✔️ Azure Virtual Desktop and VMWare expertise
✔️ Software packaging and policy management experience
✔️ Strong Windows 10/11 and Office 365 troubleshooting skills
✔️ Group Policy and Intune configuration knowledge
✔️ A team-first attitude and ability to stay calm under pressure
✔️ Excellent hardware knowledge across a range of devices
Bonus Points For:
⭐ ITIL Foundation Certification
⭐ Experience with Azure AD
This is a fantastic opportunity to join a fun and high-performing team that values innovation, collaboration, and continuous learning.
Sound like you? Apply now and take the next step in your IT career!
