We’re seeking an experienced Enterprise Platforms Technical Lead to take ownership of the technical delivery, configuration, and ongoing improvement of core enterprise systems — including Dynamics 365 Sales/CRM (Zavanti) and Dynamics 365 Business Central .
You’ll lead a small technical team, drive vendor coordination, and ensure the stability, security, and scalability of the organisation’s enterprise platforms. This is a hands-on leadership role where your technical expertise and structured approach will directly shape how systems evolve and support business operations.
What You Will Do
- Lead the day-to-day technical delivery and operations of enterprise platforms.
- Configure, troubleshoot, and enhance Dynamics 365 and Business Central environments.
- Supervise and mentor Systems Analysts, guiding workload and development.
- Manage escalated support issues, ensuring timely resolution and reduced backlog.
- Liaise with vendors to ensure quality delivery and adherence to standards.
- Oversee governance, testing, release management, and documentation processes.
- Ensure data integrity, platform security, and permissions management.
- Scope and deliver continuous improvement initiatives across enterprise systems.
- Support integrations, upgrades, and environment management across D365 and Business Central.
- Communicate technical impacts and progress to stakeholders in clear, accessible terms.
- Tertiary qualification in IT, Information Systems, or related field (or equivalent experience).
- Strong hands-on expertise with Dynamics 365 CRM, Business Central , and Power Platform .
- Proven experience in enterprise application delivery and support within the Microsoft ecosystem.
- Skilled in release management, governance, and technical documentation.
- Experienced in vendor management, issue escalation, and solution validation.
- Confident technical leader with experience mentoring or supervising team members.
- Strong analytical and problem-solving mindset with attention to detail.
- Excellent communication and stakeholder engagement skills.
- Passionate about technology’s role in improving service delivery and community outcomes.
You’ll be part of a purpose-driven organisation that values collaboration, continuous improvement, and innovation. This is a fantastic opportunity to step into a leadership role where your technical knowledge can make a tangible impact on system performance and user experience.
