This is a high-impact opportunity to shape how end users interact with modern desktop environments, bringing clarity and structure to a complex and highly visible program.
As the EUC Business Analyst, you will work closely with business stakeholders and technical teams to define and optimise AVD user profiles across a cohort of 150+ users.
You’ll analyse current state usage, define future state requirements, and ensure all technical inputs are clearly documented for infrastructure teams to design, build, and test fit-for-purpose virtual desktop environments.
Key Responsibilities:
- Engage with stakeholders to understand and document user needs, applications, and use cases
- Analyse current state environments and map requirements across AVD profiles
- Define future state user journeys and optimal desktop experiences
- Classify and segment users into appropriate AVD profiles
- Elicit and document functional and non-functional requirements
- Translate business needs into clear technical requirements for engineers and architects
- Define application access, packaging, and deployment requirements
- Establish performance, availability, and user experience expectations
- Work with infrastructure teams on:
- Identity integration with Azure Active Directory
- Access models and conditional access policies
- Endpoint management and device strategies
- Define interim hybrid desktop environments during migration
- Support change, adoption, and communication activities
- Assess downstream impacts to service desk and support models
- Proven experience as a Business Analyst within End-User Computing (EUC) or Digital Workplace environments
- Strong experience working on AVD, VDI, or desktop transformation programs
- Excellent stakeholder engagement skills, with the ability to manage highly visible business groups
- Skilled in eliciting and documenting both functional and non-functional requirements
- Strong analytical capability with the ability to structure and organise complex data sets
- Experience translating business needs into technical delivery outcomes
- Familiarity with Azure Active Directory, identity, access management, and endpoint management
- Methodical, detail-oriented, and calm under pressure
- $900 - $950 p/d (including super)
- 6-month initial contract
- Nearby Melbourne CBD location (3-4 days p/w in office).
